• Build the department: operating model, recruitment, placement desk, insurer partnership, and the templates and processes behind them.

• Define the service standard — named account owners, turnaround times, escalation ladder, reporting cadence — and measure whether it is actually being delivered.

• Own retention, reported as two numbers: premium retained and lives retained.

• Run a renewal calendar that starts 120 days before expiry, backed by actuarial data rather than the insurer's word.

• Act as final technical authority on benefit design, network tiering and placement strategy.

• Govern the medical claims function — set standards and turnaround, leave clinical judgement to the physicians.

• Ensure member registration and cover linkage with the regulator is right and on time, every time.

What you'll bring

• 5–10 years in medical and employee benefits insurance (broker, insurer), including 4+ years leading a team.

• Deep knowledge of the Saudi framework: IA regulation, CHI requirements, the unified policy and essential benefits, member registration and eligibility, and claims exchange.

• Leadership skills,

• Strong data and actuarial literacy — able to build and defend a renewal position against an insurer's loading.

• Experience building or rebuilding a servicing function, not only running an established one.

• Bachelor's degree in business, finance, healthcare administration, actuarial science or a related field; CII or equivalent preferred.